What to do if your order is delayed or marked as a delivery exceptionUpdated 2 months ago

Sometimes, shipping carriers experience delays due to weather, high demand, or internal issues. If your order is marked as a delivery exception, follow these steps:

1. Check your tracking information – Visit the carrier’s website to see if there are updates.

2. Wait for 24-48 hours – Many delivery exceptions resolve themselves within a day or two.

3. Contact the carrier – If the delay persists, reach out to USPS, UPS, or FedEx with your tracking number.

4. Reach out to our support team – If your package hasn’t moved in more than five business days, let us know and we’ll assist.