Return Policy for Cybertruck WrapsUpdated 8 months ago

At TESBROS, we take pride in providing high-quality, custom-made vinyl wraps for your Cybertruck. Because of the personalized nature of these products, our wraps are considered final sale and are non-returnable. Below, we’ve outlined the details of our return policy and the reasons behind it.

Final Sale and Non-Returnable Policy

• Why Are Wraps Non-Returnable?

  • Our vinyl wraps are made to order, meaning we source the materials specifically for your purchase. This customization process ensures that the vinyl fits your vehicle perfectly and meets our high standards of quality. Due to this bespoke nature, once an order is placed, it is considered final sale and cannot be returned.

• Custom Orders:

  • When you order a wrap from TESBROS, we begin by ordering the vinyl specifically for your Cybertruck. This tailored approach is what makes our wraps unique, but it also means that we cannot accept returns once the vinyl has been ordered and the production process has started.

Exceptions to the Return Policy

• Potential for Exceptions:

  • We understand that sometimes unexpected situations arise, and we strive to offer the best customer service possible. In rare cases, we may make an exception to our return policy. However, this is not guaranteed and is evaluated on a case-by-case basis.

• How to Request a Return:

  • If you believe your situation warrants an exception, please contact us at [email protected]. Include your order details and a clear explanation of your request. Our team will review your case and determine if a return or exchange is possible.

• Processing Fee:

  • If a return is accepted, please note that a 15% processing fee will be deducted from your refund. This fee covers the costs associated with processing the return, including restocking and administrative expenses.

• Important Note:

  • Even if we consider an exception, acceptance of the return is not guaranteed. Each request is carefully reviewed to ensure that we can accommodate it while maintaining the integrity of our custom production process.

Why This Policy Is Important

• Maintaining Quality and Customization:
  • Our commitment to delivering high-quality, custom products means that we must adhere to strict policies to manage our production and inventory effectively. By treating each order as a final sale, we can continue to offer the best possible wraps that are tailored specifically to your needs.

We appreciate your understanding and support of our return policy. If you have any questions or need further clarification, please don’t hesitate to reach out to our support team at [email protected]. We’re here to help and ensure you’re satisfied with your TESBROS experience.